C410 Detection stopped working

C410 Detection stopped working

C410 Detection stopped working
C410 Detection stopped working
20 hours ago
Model: Tapo C410 KIT  
Hardware Version: V1
Firmware Version: 1.0.4 Build 250314 Rel.64817n

My C410 has stopped detecting since SD card format. 

 

##Background##

I had SD card recording on loop but the camera requested reformatting, which I did. But ever since the SD card is formatted, detection has stopped working. 

 

***Note: Storing to SD card works. If I record manually or if there is motion while I have camera on live, it does store the recording successfully. So its not storage issue because I know I can store recording just fine.

 

 

## Issue ###

Camera does not detect motion, person, pet or vehicle. I have following configuration.

 - Detection sensitivity set to maximum

 - Recording schedule is set for 24/7

 - No privacy mode or zone enabled

 - Enabled all kind of detections and entire 

 - Detection zone is full for all detection types

 - Already restarted a few times

 

Now before you tell me to adjust position or anything, I have set it up as per instructions and the detection feature was working we before with same configuration, same position and same angle.

 

Why i think the issue is specific to detection?

- I dont see led indications when I move around the camera detection zone.

- Detection region test (Beta) is not detecting either.

- I dont get notification for detections on my phone either 

 

 

Additional notes:

- Firmware is upto date and auto update is enabled. I do t get any updates available when I check manually.

- Retrigger time is 0, record buffer is 10 sec and maximum clip length is 90 sec.

 

 

Can some one assist with this please, its only been just over 6 mnths since I started using this camera and already having issues. Not a good experience at all. Was going to recommend a friend to use it as well but not anymore due to this experience. Your assistance is highly appreciated.

 

  1      
  1      
#1
Options