I can't download my videos from camera with deco m4

I can't download my videos from camera with deco m4

I can't download my videos from camera with deco m4
I can't download my videos from camera with deco m4
2025-10-14 20:35:33 - last edited 2 weeks ago
Model: Tapo C520WS  
Hardware Version: V20
Firmware Version: Last

Hello, I use some tp link deco m4r routers, the cameras are connected to the routers, I am connected to the router so the same network but when I try to download a video I get an error that I am not logged in to the same network even though I am.

 

Any solution ?

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#1
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1 Accepted Solution
Re:I can't download my videos from camera with deco m4-Solution
2025-10-15 06:53:00 - last edited 2 weeks ago

  @Sorin248 

Hi,
You can refer to the following instructions to troubleshoot the reported phenomenon.
What can I do when I fail to download the video clips from the SD card?
Best Regards

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#3
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2 Reply
Re:I can't download my videos from camera with deco m4
2025-10-14 20:37:51

  @Sorin248 My phone and camera are connected to the same deco router, I also get same error !

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#2
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Re:I can't download my videos from camera with deco m4-Solution
2025-10-15 06:53:00 - last edited 2 weeks ago

  @Sorin248 

Hi,
You can refer to the following instructions to troubleshoot the reported phenomenon.
What can I do when I fail to download the video clips from the SD card?
Best Regards

Recommended Solution
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  0  
#3
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