Pets detected as persons
Pets are always deteced as persons no matter how many times I correct the event to be a pet event only.
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Hi,
Please confirm the following information about the reported phenomenon.
1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page, the detection zones page, and the pages of the enabled detection types.
2. Would you please send us the corresponding video clip displayed in the picture you sent?
3. Send me the camera's MAC address via a private message.
You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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Hi,
Thank you for the information provided in a private message. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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