C200 goes offline all the time
Tapo c200 started to go offline once or twice per day like two months ago, now it's offline 10 times per day, no blinking led, nothing. Needs to be unplugged and plug again to work, it's so annoying
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
You can refer to the following instructions to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the same phenomenon persists.
1. Is the LED solid green on the camera when it displays offline in the Tapo app, or has another status?
2. On the camera's Device Settings > Device Info page, please tap the Wi-Fi icon and check the RSSI value.
3. What's the model number of your router? Is the camera connected to your router's Wi-Fi directly, rather than an AP/RE? Do you have a stable connection when connecting to your router's Wi-Fi on other devices?
4. When did you purchase the camera?
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
You can refer to the following instructions to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the same phenomenon persists.
1. Is the LED solid green on the camera when it displays offline in the Tapo app, or has another status?
2. On the camera's Device Settings > Device Info page, please tap the Wi-Fi icon and check the RSSI value.
3. What's the model number of your router? Is the camera connected to your router's Wi-Fi directly, rather than an AP/RE? Do you have a stable connection when connecting to your router's Wi-Fi on other devices?
4. When did you purchase the camera?
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 50
Replies: 1
Voters 0
No one has voted for it yet.