@David-TP 

 

Hi, thanks for the quick reply.

 

I've sent the logs as requested. 

My internet provider is Community Fibre. 

 

And I've checked the Network Security records, and I dont see anything unusual, just some blocked sites from some devices in the house,. They are being classified as Malware. Example screenshot attached. 

 

Let me know if you need any further details. 

 

Thanks

 

  @David-TP 

Hi, thanks for the suggestions. Funnily enough I have always used the Google DNS servers before I did the firmware update. I kept on using the Google DNS servers for several days whilst the issues were happening and then I changed them to the Cloudflare DNS servers to see if that made any difference. 

 

But I'll leave it on the Google servers and I've turned off the malware and intrusion detection systems. 

 

I'll keep an eye and see how it works out. 

I'm having the same issue with my X20 since upgrading. Multiple times a day the WiFi just disappears. Sometimes it comes back after a few minutes, but more often I have to go power cycle the router to bring it back.

David-TP wrote

Hi, is it also 1.6.1 Build 20250910?

 

Yes

 

 

David-TP wrote

Your reported issue is more hardware-related.

 

What makes you say that?
 

My issue is exact what OP described, except I only have 1 X20... but otherwise it's the same phenomenon. 

After a few years of working relatively well, I updated the firmware and within a couple hours it starts randomly failing to work normally.

Everything disconnects, and the SSID is not visible in the WiFi settings of any of my devices.  

 

  @CU2989 

 

Hello, I have ran the Decos with none of the network security settings enabled and have used the google DNS servers for about a week now, But I'm still seeing daily issues with devices disconnecting. The most notable are the two Sky Steaming boxes I have, they just stop half way through a show and when I check the Deco app, they are disconnected from the Wi-Fi. After several minutes they connect again, or I have to reboot the decos for them to connect again, I'm also noticing my iPhone is having problems when viewing YouTube videos, some videos just will not load and I see a blank screen. If I check the Deco app again, it still shows the iPhone connected, but zero data transfer. After a few minutes it will pick up again, and the video will load. 

 

Again, nothing changed with regards the the device positioning and I'm not doing anything unusual. 

 

What else can I do?

  @CU2989 

Unfortunately I am currently having the same issue. 

My main Deco is acting as a router and the modem/router provided by the ISP is set to Bridge Mode.

 

After updating my deco x20 network to firmware 1.6.1 Build 20250910 Rel. 43292 for the x20's and 1.3.0 Build 20250718 rel. 43619 for my X50-outdoor sattelite, all of the satellites except for the main Deco are showing offline every now and then in the Deco app. It's not always all of the satellites, sometimes is just 1 or 2 of them. My deco network consists of 5 X20's and 1 X50-outdoor. They are all connected by cable. 

Not all connected devices are able to re-establish their WiFi connection after the satellite was offline. For instance, my Samsung Neo QLED TV has to be reset in order to have a functioning WiFi connection.

 

What can I do? Is there any way to rollback this update?

I have performed several resets through the app. Also deleted 1 satellite from the network, performed a hard reset and then rejoined it to the network. This satellite (among the others) was still showing the same behaviour. I really would like to prevent having to delete the entire network and it's settings, since I use reserved addresses and port forwarding for my home automation.

 

Also, I performed another test where I disconnected the ISP modem from the main deco. I noticed that the main deco was online - but without internet access of course - while all of the 'slave' satellites were shown offline in the app. That seemed like strange behaviour to me, since I expected my own network to stay online whenever the modem is disconnected.