This Article Applies To

• Tapo H200 (EU/US/JP) 1.0 - Firmware 1.5.2 Build 20250603 rel.59798 or 1.6.0 Build 20250915 rel.33520
• Tapo cameras or doorbells that are linked with the Tapo H200:
  1. Sub-devices of the Tapo H200
  2. Stored videos on the Tapo H200

Description

If you have a Tapo camera or doorbell that is a sub-device of the Tapo H200, or the video storage path is set to a Tapo H200, and the H200 is in the above firmware versions, you might notice the camera or doorbell suddenly stop functioning correctly, such as:

1. The camera live view fails to load, displaying the message "Tap to Refresh."
2. The camera's LED shows it is online (e.g., solid green), but the detection and recording features stop working, and there are no detection notifications.

Solution

This issue will be addressed in the next firmware of the Tapo H200. 

Before the official release, community users can have early access to the new firmware. If you would like to try it out, follow the guide below to apply the firmware.

How to Apply Beta Firmware?

1. Check the Mac address of your Tapo camera or doorbell.

2. Send a private message to @Wayne-TP with the following information:

• A brief description of the problem.
• Mac address of the Tapo H200 hub

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.