Solution Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
This Article Applies To
Tapo cameras or doorbells that are linked with the Tapo H200:
- Sub-devices of the Tapo H200
- Stored videos on the Tapo H200
Description
Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.
In certain instances, the detection function on the affected device may also be temporarily inactive.
Workaround
The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
How to Apply Beta Firmware
1. Find the Mac address of your Tapo H200: Open the Tapo app and navigate to the smart hub's Device Settings page > Device Info.
2. Send a private message to @Wayne-TP with the format below:
[Forum 845832] + Mac address of your Tapo H200
**For users from the United States, send your request to forumsupport.usa@tp-link.com with:
1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.
2. The Mac address of your Tapo H200.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Tapo smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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Shwanny wrote
I am on this firmware build for the H200 and live view with the C420 cams still does not work for me. I had a support ticket a few weeks ago and was told that the system needed to be replaced. Since I am out of warranty I was offered a 10% discount on a new one.
There was no mention whatsoever in my support ticket about this issue possibly being related to or resolved by a firmware update to the hub. I am only now seeing this on the forum. Can you confirm if there are any plans for further updates to the hub firmware that may fix this apparently known issue?
Since i don't know the details of your case, i can't tell whether the beta works for you, but you can certainly have a try.
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