This Article Applies To

Tapo cameras or doorbells that are linked with the Tapo H200:

1. Sub-devices of the Tapo H200
2. Stored videos on the Tapo H200

Description

Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.

In certain instances, the detection function on the affected device may also be temporarily inactive.

Workaround

The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing. 

How to Apply Beta Firmware

1. Find the Mac address of your Tapo H200: Open the Tapo app and navigate to the smart hub's Device Settings page > Device Info.

2. Send a private message to @Wayne-TP with the format below:

[Forum 845832] + Mac address of your Tapo H200

**For users from the United States, send your request to forumsupport.usa@tp-link.com with:

1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.

2. The Mac address of your Tapo H200.

Before the Upgrade

(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Tapo smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.