@WindOfRage @MrAdventure2001 

Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.

WindOfRage wrote

  @Wayne-TP 

Thank you, just updated.
 

So i cant see the clips that were taken before the update, is that correct?
 

I will check tomorrow if I can see the clips of today, because that was my issue, I couldnt see video recorded 1 or 2 day before. 

 

Edit:

I formated the sd card to start with a clean slate. 

 

Since updating the firmware to beta 1.7.1. build 20260515 rel61602, still the issue that older videos from yesterday are not visible, It looks like it is always happening with the transition to a new day. Also got alot of interuption since midnight between the D235 and H200. So it wont save new recordings a lot of the time. So the question is: whats next? Really dont want to buy the h500 because its overkill for my situation. 

  @WindOfRage 

If the videos weren't recorded at all, this firmware won't magically regenerate them.

When you watched the video, did you use the calendar to switch to the correct date? Also, please make sure you’re viewing the SD card section, not videos stored in the cloud.

Additionally, what size SD card do you have? If it’s not very big and your doorbell records frequently (with 24/7 recording or lots of detections), it can get full quickly. If loop recording is enabled, older footage gets overwritten by new recordings once the card is full.

WindOfRage wrote

  @Wayne-TP 

 

I understand that they wont magically regenerate if they werent recorded at al. But they were recorded, but after midnight i couldnt see them anymore. Yes i switched the calendar to the correct date. And yes it was on the SD card section. 

 

I have a 128GB SD card, even with 24/7 recording that is not full in 2 or 3 days of recording. 

 

It was working for a day, but then it happened again. It wasnt showing any of the recording footage 24/7 or detection clips, just nothing. 

  @WindOfRage 

Have you tried using a different SD card to see if that resolves the issue? This is often a useful step for problems like this.

If the problem continues, i recommend reaching out to our support for further assistance. Contact Technical Support

To help them provide the most efficient follow-up, please provide as many details as possible in your email, such as:

• A detailed description of the problem and the troubleshooting steps you’ve already tried.
• Your device information (Model, MAC address, hardware and firmware versions).
• Screenshots of your doorbell’s recording settings page.
• Screenshots of the video playback page from two different days, showing that videos were available on one day but missing the next.

@atalavero @ShelleyP  

Beta firmware has been sent to your device. You may check it 30 minutes later in the Tapo app and perform the update.