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Solution Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable

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Solution Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable

SolutionTapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
2025-10-24 06:58:58 - last edited a week ago
Tags: #Hub Video Storage #LiveView
Model: Tapo H200  
Hardware Version:
Firmware Version:

This Article Applies To

Tapo cameras or doorbells that are linked with the Tapo H200:

  1. Sub-devices of the Tapo H200
  2. Stored videos on the Tapo H200

 

 

Description

Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.

 

In certain instances, the detection function on the affected device may also be temporarily inactive.

 

 

Workaround

The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing. 

 

Click here to contact the TP‑Link technical support team and request access to the beta firmware. Please include the following information in your email when submitting your request.

1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.

2. The Mac address of your Tapo H200.

 

Before the Upgrade

(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Kasa smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

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#1
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18 Reply
Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2025-12-07 10:49:10

  @Wayne-TP Any ETA for a stable release of the firmware? It's been a while now...

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#2
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2025-12-17 08:24:45

@Sp161  Beta firmware 1.6.0 Build 20251014 rel.59745 has been sent to your device, you may check it later in the Tapo app and perform the update.

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#3
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2025-12-31 02:17:48 - last edited 2025-12-31 02:18:22

@dfqzer 

 

Beta firmware 1.6.0 Build 20251014 rel.59745 has been sent to your device, you may check it later on your device. The update should be automatic.

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#4
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2026-01-04 10:07:24

@DanHanna  @dwoop 

 

Beta firmware 1.6.0 Build 20251014 rel.59745 has been sent to your device, you may check it later on your device. The update should be automatic.

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#5
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2026-01-05 04:47:11

  @Wayne-TP the new beta firmware doesn't fix the issue at all.

 

After following your instructions I've had firmware 1.6.0 Build 20251014 rel. 59745 installed on my H200.  

 

It still won't permit live view on my C420.  "Tap to refresh".  Other functions of the camera, including playback of old videos and monitoring the battery level, work.  I have no idea if it's recording anything new.

 

The C420 hardware is version 1.0, firmware 1.4.1 Build 20250912 rel 65176.

 

PS: Why on earth the C420 doesn't have a reboot option, like most of your other cameras, is beyond me.

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#6
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2026-01-08 11:53:52

DanHanna wrote

  @Wayne-TP the new beta firmware doesn't fix the issue at all.

 

After following your instructions I've had firmware 1.6.0 Build 20251014 rel. 59745 installed on my H200.  

 

It still won't permit live view on my C420.  "Tap to refresh".  Other functions of the camera, including playback of old videos and monitoring the battery level, work.  I have no idea if it's recording anything new.

 

The C420 hardware is version 1.0, firmware 1.4.1 Build 20250912 rel 65176.

 

PS: Why on earth the C420 doesn't have a reboot option, like most of your other cameras, is beyond me.

  @DanHanna 

 

What's the signal strength of your camera? *Device Settings > Device Info, find Signal Strength and then click its WiFi icon to show the RSSI rate.

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#7
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2026-01-10 05:02:35

  @Wayne-TP I originally had this problem but the beta firmware fixed it for me. But now without any updates I'm aware of or changes or anything it has suddenly run into the exact same problem. I can't view any of the 4 cameras, they all just say tap to fresh and none of them are detecting movement or sending notifications. My H200 firmware is 1.6.0 Build 20251014 rel.59745

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#8
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2026-01-13 02:24:05 - last edited 2026-01-13 02:25:27

Dazza_Bo wrote

  @Wayne-TP I originally had this problem but the beta firmware fixed it for me. But now without any updates I'm aware of or changes or anything it has suddenly run into the exact same problem. I can't view any of the 4 cameras, they all just say tap to fresh and none of them are detecting movement or sending notifications. My H200 firmware is 1.6.0 Build 20251014 rel.59745

  @Dazza_Bo 

 

Make sure your Tapo app is updated. You may try to delete and reinstall the app. Try to use another phone or tablet. And do not enable VPN while using the Tapo app.

 

What's the firmware version of the camera?

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#9
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2026-01-13 09:46:37

  @Wayne-TP Hi Wayne.

 

The Tapo app is updated, and I have uninstalled and reinstalled the app to no difference. It's also happening on my partner's phone and we're not using the VPN. The cameras are on firmware version 1.4.1

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#10
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Re:Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200
2026-01-15 05:52:22

  @Dazza_Bo 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

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#11
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