Solution Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
Solution Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
This Article Applies To
Tapo cameras or doorbells that are linked with the Tapo H200:
- Sub-devices of the Tapo H200
- Stored videos on the Tapo H200
Description
Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.
In certain instances, the detection function on the affected device may also be temporarily inactive.
Workaround
The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
Click here to contact the TP‑Link technical support team and request access to the beta firmware. Please include the following information in your email when submitting your request.
1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.
2. The Mac address of your Tapo H200.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Kasa smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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Same problem after replacing battery in one om my C420. My second C420 is still working fine but would soon also need battery recharge.
Best regards.
Sverker
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Fixes for the issue mentioned in this thread are included in Tapo H200's latest firmware release, version 1.6.1 Build 20251230 rel.64168.
Note: New firmware releases are typically done in stages and are not sent to all devices at once. If your device has not yet received this version of firmware, please be patient as the firmware release will gradually scale up to 100%.
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@Wayne-TP I just checked and my H200 had already updated itself to the new version. Thanks.
All seems to be working so far - although it's one of those reliability issues that will need to be proven over time. Crossed fingers!
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I have this 1.6.0.Build 2025090915 ref 33520 firmware in my H200 and D205 Doorbell and have the the Jingle bell problem and also i am not receiving any doorbell pressed notifications and also cannot communicate/speak to anyone who presses the doorbell.
But my H200 Hub says it has the latest firmware?..and is on Auto update.
I only purchased the H200 and D206 Doorbell last week!
Should it have access to the latest firmware? Can you tell me if it will cure my problem please and when will my H200 receive this firmware update?
I have spent many hours trying obtain solution with different settings from various Threads on this forum which just don't work.
I am getting very frustrated with this equipment...
Thank you
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Hi,
I'm still having issues with my H200 and two C420 cameras.
H200 is firmware 1.6.1 build 20251230 rel 64168
C420 are firmware 1.4.1
These cameras have been in the same place, the hub the same place and my internet setup has been the same for two and half years and I've had zero issues. Since all these ridiculous updates I've had nothing but problems.
The cameras are connected to the hub and I can get all the info from settings etc but I STILL cannot get live view or recordings from the cameras.
I've tried every fix from this forum, resets, opening ports etc etc and nothing has worked. Frustrating really as they have been great cameras and now they're useless!!!
Any help will be appreciated
Thanks
Arron
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Wel,l after communicating with TapoSupport and rebooting the D205 I now have Notifications and can communicate with a caller. So part of my issues resolved.
However I still have the problem with the H200 Hub playing Xmas 'Jingle bells' every time the D205 doorbell is pressed.
I have Ringtone3 'Ding ding' set in the D205 Doorbell.
I have Ringtone3 'Ding ding' set in H200 Hub. Note if I play doorbell in the H200 it only plays Ringtone3 'Ding ding' as it should.
The problem though is when the Doorbell is pressed it plays the H200 Hub plays 'Ding ding' followed by 'Xmas Jingle Bells'. So very annoying!
H200 Hub Firmware(App says up to date) is 1.6.0 Build 20250915 ref 33520 .
I understand there is a later firmware?...Does this newer firmware cure the 'Jingle Bell problem maybe?
All idea's will be gratefully received to cure this problem.
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Shoestring wrote
Wel,l after communicating with TapoSupport and rebooting the D205 I now have Notifications and can communicate with a caller. So part of my issues resolved.
However I still have the problem with the H200 Hub playing Xmas 'Jingle bells' every time the D205 doorbell is pressed.
I have Ringtone3 'Ding ding' set in the D205 Doorbell.
I have Ringtone3 'Ding ding' set in H200 Hub. Note if I play doorbell in the H200 it only plays Ringtone3 'Ding ding' as it should.
The problem though is when the Doorbell is pressed it plays the H200 Hub plays 'Ding ding' followed by 'Xmas Jingle Bells'. So very annoying!
H200 Hub Firmware(App says up to date) is 1.6.0 Build 20250915 ref 33520 .
I understand there is a later firmware?...Does this newer firmware cure the 'Jingle Bell problem maybe?
All idea's will be gratefully received to cure this problem.
You can continue reporting this issue to the support team. For best results, include a video demonstrating the problem, along with screenshots of the ring settings -- the doorbell ringtone settings and the hub’s ring configuration.
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