Solution Tapo Camera/Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
This Article Applies To
Tapo cameras or doorbells that are linked with the Tapo H200:
- Sub-devices of the Tapo H200
- Stored videos on the Tapo H200
Description
Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.
In certain instances, the detection function on the affected device may also be temporarily inactive.
Workaround
The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
How to Apply Beta Firmware
1. Find the Mac address of your Tapo H200: Open the Tapo app and navigate to the smart hub's Device Settings page > Device Info.
2. Send a private message to @Wayne-TP with the format below:
[Forum 845832] + Mac address of your Tapo H200
**For users from the United States, send your request to forumsupport.usa@tp-link.com with:
1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.
2. The Mac address of your Tapo H200.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Tapo smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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Shwanny wrote
I am on this firmware build for the H200 and live view with the C420 cams still does not work for me. I had a support ticket a few weeks ago and was told that the system needed to be replaced. Since I am out of warranty I was offered a 10% discount on a new one.
There was no mention whatsoever in my support ticket about this issue possibly being related to or resolved by a firmware update to the hub. I am only now seeing this on the forum. Can you confirm if there are any plans for further updates to the hub firmware that may fix this apparently known issue?
Since i don't know the details of your case, i can't tell whether the beta works for you, but you can certainly have a try.
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@krychek Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.
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@Wayne-TP I still can't connect to the live view of my D230 smart bell. :(
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I bought a D205 and it's working with the same hub.
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Beta firmware 1.6.1 Build 20260206 rel.9635 has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.
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krychek wrote
@Wayne-TP I still can't connect to the live view of my D230 smart bell. :(
You may be experiencing a separate issue. I recommend starting a new post and sharing more details of your case.
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@Wayne-TP thanks, should that beta resolve missing recorded playback before and after events? I'm not sure if I understand it correctly by interruption in recorded videos. If it is aiming to solve that problem, then it's still same issue, missing few seconds of footage before and after events.
Here the biggest gap, 10 seconds of missing footage between events: https://drive.google.com/file/d/1GeG6FiP_yQoAbT6A8KgvM8bd4o2Vuk4v/view?usp=drivesdk
But usually it's 1 to 4 seconds before, after events.
I factory reset the hub and formatted the card to check if the problem was solved, but it's still there.
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SugarBaby wrote
@Wayne-TP thanks, should that beta resolve missing recorded playback before and after events? I'm not sure if I understand it correctly by interruption in recorded videos. If it is aiming to solve that problem, then it's still same issue, missing few seconds of footage before and after events.
Here the biggest gap, 10 seconds of missing footage between events: https://drive.google.com/file/d/1GeG6FiP_yQoAbT6A8KgvM8bd4o2Vuk4v/view?usp=drivesdk
But usually it's 1 to 4 seconds before, after events.
I factory reset the hub and formatted the card to check if the problem was solved, but it's still there.
From the information available, this does not seem to be a device defect but is probably caused by network conditions. I understand you’ve been dealing with this issue for a while and have noticed other users reporting something similar. But to be honest, the overall occurrence rate is low, your situation appears to be an individual case. To find the root cause and get a solution, i recommend reaching out to our technical support team for a one-on-one analysis.
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Wayne-TP wrote
SugarBaby wrote
@Wayne-TP thanks, should that beta resolve missing recorded playback before and after events? I'm not sure if I understand it correctly by interruption in recorded videos. If it is aiming to solve that problem, then it's still same issue, missing few seconds of footage before and after events.
Here the biggest gap, 10 seconds of missing footage between events: https://drive.google.com/file/d/1GeG6FiP_yQoAbT6A8KgvM8bd4o2Vuk4v/view?usp=drivesdk
But usually it's 1 to 4 seconds before, after events.
I factory reset the hub and formatted the card to check if the problem was solved, but it's still there.
From the information available, this does not seem to be a device defect but is probably caused by network conditions. I understand you’ve been dealing with this issue for a while and have noticed other users reporting something similar. But to be honest, the overall occurrence rate is low, your situation appears to be an individual case. To find the root cause and get a solution, i recommend reaching out to our technical support team for a one-on-one analysis.
I wish that it was network issue, it would be the easiest to fix. You don't get a lot of reports because its not possible to notice if you have only turned on event recording (it's default state for new cameras). You can only notice it with continuous recording and you have to zoom timeline close to see gaps (it's hard to notice even with maximum zoom in app). I could agree networks problems if it wouldn't happen for all my 3 cameras plus it's only happening before and after recorded event. I tested 3 different routers, WiFi backup, hub wired, c260 with 5ghz WiFi or 2.4ghz, all possible configurations. I think it has been fixed but only if you have one camera recording to the hub. I will contact support again to let them know.
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