Solution Tapo Camera/Doorbell Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
This Article Applies To
Tapo cameras or doorbells that are linked with the Tapo H200:
- Sub-devices of the Tapo H200
- Stored videos on the Tapo H200
Description
Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.
In certain instances, the detection function on the affected device may also be temporarily inactive.
Workaround
The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
How to Apply Beta Firmware
1. Find the Mac address of your Tapo H200: Open the Tapo app and navigate to the smart hub's Device Settings page > Device Info.
2. Send a private message to @Wayne-TP with the format below:
[Forum 845832] + Mac address of your Tapo H200
**For users from the United States, send your request to forumsupport.usa@tp-link.com with:
1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.
2. The Mac address of your Tapo H200.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Tapo smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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@DanHanna I have doorbell D235 and 2x cameras of C430 never had any issues only sometimes didn't picked up important motion.
But now what's happen I don't know but only live working when you at home and using same WiFi but if you are away and using mobile data no any live streaming you can see. Only what the camera catches. But even then not everything. So what's the point to have this kind rubbishhh. if you can't use. Never had any problems like this nearly 2 years.
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@brentd1802 Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.
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EPMe wrote
@DanHanna I have doorbell D235 and 2x cameras of C430 never had any issues only sometimes didn't picked up important motion.
But now what's happen I don't know but only live working when you at home and using same WiFi but if you are away and using mobile data no any live streaming you can see. Only what the camera catches. But even then not everything. So what's the point to have this kind rubbishhh. if you can't use. Never had any problems like this nearly 2 years.
Please ensure no VPN is enabled on your phone while using the Tapo app.
Just to clarify, are you able to view playback videos remotely but not the live stream? And what about detection notifications, are those coming through normally, or are they also affected?
Did you check the LED status of your devices? Anything unusual?
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Lesley123 wrote
Hi Wayne,
We have the same issue but on only one our hubs, can you push the new firmware to our hubs?
Thanks!
Check instructions in this thread.
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@EelkePost Beta firmware 1.6.1 Build 20260206 rel.9635 has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.
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@robinlarder Beta firmware 1.6.1 Build 20260206 rel.9635 has been sent to your device, you may check it 30 minutes later and perform the update.
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Fwiw, removing the sd card also immediately fixed the issue with my C420 cams not displaying in live view. Not sure what's going on there. Will try reformatting the card now while waiting for a firmware fix.
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@PaddG Beta firmware has been sent to your device. Kindly check the firmware updates in the App 30 minutes later and perform the update.
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Hi @Wayne-TP my H200 hub has still not updated. I've removed it and re-added the device. Plugged directly into my router. Firmware is still.1.6.1 build 20251230 rel. 64168
Both C420 cameras not displaying but the hub can see them. Both cameras are up to date on firmware, they are on 1.4.2 build 20251226 rel. 78318
Do you have any other suggestions to try please?
Regards
Wayne-TP wrote
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