Solution Tapo Camera/Doorbell Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
This Article Applies To
Tapo cameras or doorbells that are linked with the Tapo H200:
- Sub-devices of the Tapo H200
- Stored videos on the Tapo H200
Description
Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.
In certain instances, the detection function on the affected device may also be temporarily inactive.
Workaround
The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
How to Apply Beta Firmware
1. Find the Mac address of your Tapo H200: Open the Tapo app and navigate to the smart hub's Device Settings page > Device Info.
2. Send a private message to @Wayne-TP with the format below:
[Forum 845832] + Mac address of your Tapo H200
**For users from the United States, send your request to forumsupport.usa@tp-link.com with:
1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.
2. The Mac address of your Tapo H200.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Tapo smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
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Lord_T wrote
Hi @Wayne-TP my H200 hub has still not updated. I've removed it and re-added the device. Plugged directly into my router. Firmware is still.1.6.1 build 20251230 rel. 64168
Both C420 cameras not displaying but the hub can see them. Both cameras are up to date on firmware, they are on 1.4.2 build 20251226 rel. 78318
Do you have any other suggestions to try please?
Regards
Wayne-TP wrote
It has been over a month, the beta firmware has expired and cannot be detected anymore if you did not update it. The beta has now been re-sent to your device, you may perform the update as soon as possible.
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@Wayne-TP Hi!
Updated the Hub and now everything works again😁
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Hi there, version 1.6.1 build 20260206 rel. 9635 did install and both cameras worked fine until yesterday when both stopped communicating again with the hub. I've removed both cameras and re-added but to no avail. Removed hub and cameras and re-added but fhe same, no live feed. Do I need to upgrade to a newer hub eg the H500 or is there another firmware fix for the H200? Regards
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Lord_T wrote
Hi there, version 1.6.1 build 20260206 rel. 9635 did install and both cameras worked fine until yesterday when both stopped communicating again with the hub. I've removed both cameras and re-added but to no avail. Removed hub and cameras and re-added but fhe same, no live feed. Do I need to upgrade to a newer hub eg the H500 or is there another firmware fix for the H200? Regards
Your case should be different from what we discussed in this thread. I'd recommend reaching out to our support team for further follow-up. Contact Technical Support
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@Almac67 Beta firmware 1.6.1 Build 20260206 rel.9635 has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.
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