Solution Tapo Camera/Doorbell Video Feed Failure on Tapo H200 Hub: Live View & Recording Unavailable
This Article Applies To
Tapo cameras or doorbells that are linked with the Tapo H200:
- Sub-devices of the Tapo H200
- Stored videos on the Tapo H200
Description
Some users may experience interruptions in live video feed or playback of recorded videos for Tapo cameras or doorbells connected to a Tapo H200 hub. The app may repeatedly prompt to “Tap to Refresh” without successfully loading the stream.
In certain instances, the detection function on the affected device may also be temporarily inactive.
Workaround
The R&D team has developed new firmware to address this issue. Before the official release, beta firmware is available for testing.
How to Apply Beta Firmware
1. Find the Mac address of your Tapo H200: Open the Tapo app and navigate to the smart hub's Device Settings page > Device Info.
2. Send a private message to @Wayne-TP with the format below:
[Forum 845832] + Mac address of your Tapo H200
**For users from the United States, send your request to forumsupport.usa@tp-link.com with:
1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.
2. The Mac address of your Tapo H200.
Before the Upgrade
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update firmware of Tapo smart devices
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Wayne-TP Hi I have sent a message two days ago but have yet received the beta version firmware. Could you please help looking into it? Thanks a lot!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Wayne-TP Thanks for following up! Unfortunately both the two hubs did not find any available updates. Their firmware versions are 1.6.1 Build 20251230 rel. 64168
- Copy Link
- Report Inappropriate Content
@JohnKC Beta has been resent.
- Copy Link
- Report Inappropriate Content
@kaihua94 Beta firmware has been sent to your device. You may check it 30 minutes later in the Tapo app and perform the update.
- Copy Link
- Report Inappropriate Content
@Lucard Beta firmware has been sent to your device, you may check it 30 minutes later in the Tapo app and perform the update.
- Copy Link
- Report Inappropriate Content
I have the D235 and H200 linked. My video is stored on the H200 inside my house and right now i cant view my video's from yesterday while the storage is not full. So i hope this beta firmware will help me, i just send you a pm for the request. To be honest, kind of a bummer that this is happening, just bought the tapo hardware less then a week ago and now i already having these issues.
When is it expected for a permanent solution? I see this is something that is going on for a while now.
D235 firmware right now: 1.2.2 build 260210 rel.27165n
D200 firmware right now: 1.6.1 build 20251230 rel.64168
- Copy Link
- Report Inappropriate Content
@Wayne-TP This worked, thanks a bunch
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 6810
Replies: 78
Voters 0
No one has voted for it yet.