C200 and C500
Dear Team,
We have installed the 2 Tapo cameras C200 and C500.
While accessing the video playback from C200, I got an error related to a network issue and reached the limit.
While accessing the video playback from the C500, I got an error related to the SD card is not mounted.
I have tried all the way to fix the issue for which you have provided a solution in the portal, but it is not resolved.
Kindly check and revert back.
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Hi,
You can refer to the following instructions to troubleshoot when you fail to watch video recordings stored on the SD card.
What should I do if I experience issues when watching playback videos from an SD card?
If the camera reports it can't detect the SD card, please refer to the following instructions to troubleshoot.
What should I do if the SD card cannot be formatted/recognized?
Best Regards
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Hi,
You can refer to the following instructions to troubleshoot when you fail to watch video recordings stored on the SD card.
What should I do if I experience issues when watching playback videos from an SD card?
If the camera reports it can't detect the SD card, please refer to the following instructions to troubleshoot.
What should I do if the SD card cannot be formatted/recognized?
Best Regards
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Hi,
On the Tapo C200:
1) What's the model number and capacity of the SD card inserted into the camera?
2) On the camera's Device Setting > Storage & Recording > Local Storage page, is the Loop Recording enabled? Is the SD card full?
3) Do you mean the camera does not record new videos after 23/10/2025?
4) Is the camera's detection feature working? For example, can you receive detection notifications? Is the camera set to record detection video clips or continuous video recordings?
On the Tapo C500:
1) What's the model number and capacity of the SD card inserted into the camera?
2) Please send us a picture of the error message related to the SD card that appears in the Tapo app.
Best Regards
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