Hello, I sold some C500v1 with a H500, The H500 does not support them? When will this support be released because my client is furios I sold him something that does not work, but the tapo supported devices shows it does?
Tapo C500 V1 is supported by the Tapo H500. Be aware that this compatibility refers to the hub storage and WiFi backup features, if the C500 hasn't been set up and you want to connect it directly to the H500, it won't work. The camera's network source is still the router -- the 2.4GHz WiFi.
Once the camera is set up successfully, you can refer to this guide to learn how to change camera's video storage path to the H500 hub, or enable the WiFi backup feature. How to connect Tapo Wi-Fi Cameras/doorbells with Tapo Hub
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