Tapo keep turning itself on despite turning on privacy mode
As per title, the camera keeps turning itself on a few times a day, without a pattern.
i turned on privacy mode every time I see it turns itself on. I wonder if this is hacked ?
I also tried to turn off the hardware auto update today, and turned on the privacy mode, and yet the camera has turned itself on 3/4 times already. There were no restart, no rotating of thr camera before it is turned on, as if someone clicked to exit the privacy mode.
C210
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Hi,
When you say "camera keeps turning itself on," do you mean it automatically exits the privacy mode?
Usually, you can exit the privacy mode by the following methods.
1. Exit the privacy mode manually in the Tapo app by tapping the button on the camera's live view page. (Note: If you have shared your TP-Link account with others, they can log in to the Tapo app to change your camera settings.)
2. If you have preset the camera's privacy mode status in the Home/Away mode, tapping the Home/Away mode card will turn on/off the camera's privacy mode.
How to edit Home and Away Mode for Tapo Cameras on the Tapo app
3. If you have added Automation/Shortcut entries on the Tapo app > Smart Action page, the camera may turn on/off the privacy mode automatically or after you tap the shortcut entry.
How to create Smart Action (Automation or Shortcut) on Tapo app app
If you did not exit privacy mode using the methods described above, but the camera did, please try the following steps and check if they help.
1. Change the password of your TP-Link account and do not share it with others.
What can I do if I forget my password of the cloud account
2. Enable the 2FA feature in the Tapo app to protect your account.
Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
We suggest contacting the technical support team if you need further assistance.
Best Regards
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- Report Inappropriate Content
Hi,
When you say "camera keeps turning itself on," do you mean it automatically exits the privacy mode?
Usually, you can exit the privacy mode by the following methods.
1. Exit the privacy mode manually in the Tapo app by tapping the button on the camera's live view page. (Note: If you have shared your TP-Link account with others, they can log in to the Tapo app to change your camera settings.)
2. If you have preset the camera's privacy mode status in the Home/Away mode, tapping the Home/Away mode card will turn on/off the camera's privacy mode.
How to edit Home and Away Mode for Tapo Cameras on the Tapo app
3. If you have added Automation/Shortcut entries on the Tapo app > Smart Action page, the camera may turn on/off the privacy mode automatically or after you tap the shortcut entry.
How to create Smart Action (Automation or Shortcut) on Tapo app app
If you did not exit privacy mode using the methods described above, but the camera did, please try the following steps and check if they help.
1. Change the password of your TP-Link account and do not share it with others.
What can I do if I forget my password of the cloud account
2. Enable the 2FA feature in the Tapo app to protect your account.
Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
We suggest contacting the technical support team if you need further assistance.
Best Regards
- Copy Link
- Report Inappropriate Content
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