Tapo C201 internal Wifi wont show up in the phone during set up

Tapo C201 internal Wifi wont show up in the phone during set up

Tapo C201 internal Wifi wont show up in the phone during set up
Tapo C201 internal Wifi wont show up in the phone during set up
Sunday
Model: Tapo C201  
Hardware Version:
Firmware Version:

I could not proceed with the set up as my phone could not detect the built-in wifi of the camera (Tapo_Cam_XXXX). I reset it several times even my router. My phone's settings are up-to- date. The camera is ready for set up as it blinks red and green. I uninstalled the app and reinstalled again. But, it always failed as the phone could not detect the built-in wifi. What should I do? How am I going to successfully link my phone to cameras wifi? Please advise. Thank you.

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Re:Tapo C201 internal Wifi wont show up in the phone during set up
Yesterday

  @Jhango 

Hi,
For the reported phenomenon, please try the following steps.
  1. Move the camera to a different position with minimal electrical interference.
  2. Turn off the camera, remove the SD card from it if there is one, turn on the camera with the original power adapter and cord.
  3. Press and hold the reset button on the camera for 10 seconds to factory reset it. Wait for 2 minutes; the system LED on the camera usually flashes green and red.
  4. Go to your phone's settings > Wi-Fi page to see if you can see the camera's default SSID (Tapo_Cam_XXXX). Please also test with your other phones, tablets, or laptops.

 

If the camera's default SSID isn't detected by all your devices, contact your retailer or the local support team to check whether it's under warranty.

Best Regards

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