C420 not switching to night mode

C420 not switching to night mode

C420 not switching to night mode
C420 not switching to night mode
Thursday - last edited Thursday
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.4.1 Build 20250912 rel. 65176

After the last firmware update, my 4 C420 cameras stopped switching to night mode automatically when insufficient light. Setting is to AUTO and unless i trigger the night mode then camera just sees darkness.

Video&Display Settings-->Night Mode Settings set to SMART.

 

any advice, please?

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Re:C420 not switching to night mode
Friday

  @MDDW 

Hi,
You can try removing the battery from the camera and reinserting it to reboot the camera, then check if it works fine.
 

If the same phenomenon occurs, please send us a screenshot of the camera's live view page when insufficient light is present (set video mode to Auto). Then, set the video mode to Day mode. Does the camera display the same live view page? Please also set the video mode to Night mode and send us a screenshot of the live view page.

 

Best Regards

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