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TAPO C200 camera is locked

TAPO C200 camera is locked

TAPO C200 camera is locked
TAPO C200 camera is locked
2 weeks ago
Tags: #ACT
Model: Tapo C200  
Hardware Version:
Firmware Version:

I bought Tapo C200 From ACT internet provider 4 years ago, and now it is no longer working with error below:

 

image.png

 

 

I am still connected to ACT network only. When I contacted the ACT customer care their reply was:

"We would like to inform you that, the security certification that is preloaded in your camera is not valid anymore. This has to be updated and modified by the TPlink tech support team.

 

The solution to this can be given only by the T P Link technical team.

 

Request you to kindly contact TP link team to get the resolution."


Hence I am reaching out here. Could you help resolve this issue.

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#1
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5 Reply
Re:TAPO C200 camera is locked
2 weeks ago

  @Yesh1516 

Hi,
1. Please send us the screenshot of the error message again, as it does not appear in your original post.

 

2. Please send me (@Solla-topee) the camera's MAC address via a private message. Usually, you can find the MAC address on the label affixed to the camera.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:TAPO C200 camera is locked
2 weeks ago

  @Solla-topee 

 

Picture is attached with this message.

File:
WhatsApp Image 2025-12-18 at 2.45.55 PM.jpegDownload
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#3
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Re:TAPO C200 camera is locked
2 weeks ago - last edited 2 weeks ago

Please check your private message. I sent the mac address.

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#4
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Re:TAPO C200 camera is locked
2 weeks ago

  @Yesh1516 

Hi,
Your camera is a customized product for your ISP ACT, and it's provided by ACT. We are unfamiliar with it because its parameters may differ from those of generic cameras. 
In your situation, it's recommended to follow the tips in the prompt message to factory reset the camera and reconfigure it, and to contact the ACT customer support team for assistance. You can also try contacting our local technical support team for assistance.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#5
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Re:TAPO C200 camera is locked
2 weeks ago

  @Solla-topee 

 

Thanks for looking into this. As mentioned in the description, ACT support asked me to contact TAPO for fixing this. 


I will check with local support once.

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#6
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