Hi everyone,

I’m having an ongoing issue with my camera and I haven’t been able to find a solution so far.

Almost every day, the camera starts malfunctioning and the image turns black or shows strong violet/purple colors, like in the images I attached. When this happens, the camera is basically unusable.

If I reset the camera, the problem goes away, but only for an indeterminate amount of time. After a few hours, the issue almost always comes back.

Things I’ve already tried:

• Enabling Compatible Mode

• Manually switching the Day/Night mode

• Making sure the camera is not receiving direct sunlight

None of these have solved the issue.

I also tried to contact TP-Link technical support, but it has been surprisingly difficult to find a proper contact form or a clear way to reach them.

Has anyone experienced something similar or found a reliable fix for this? Any help would be appreciated.

Thanks in advance.