C325WB lost 2k resolution
Hi! I have the same issue reported in this topic: https://community.tp-link.com/en/smart-home/forum/topic/675402
My C325WB only streams 1280x720
I tried disabling SD card recording, I tried disabling RTSP streaming, but the problem persists
A few months ago, it worked fine, but now the higher resolution doesn't work anymore.
I can't say if this happened after the latest firmware update.
Is there a way to downgrade or try a beta firmware?
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Hi,
Please confirm the following information for the reported phenomenon.
1. How do you confirm the camera only streams at 720P?
2. On the Tapo app > camera's Device Settings > Video & Display > Video Quality page, is the 2K option selected?
3. On the Tapo app > camera's Device Settings > Advanced Settings > Camera Account page, please turn it off to disconnect all RTSP/ONVIF connections, then reboot the camera, and then check if the camera's video quality is better.
4. On the camera's Live View page, please tap the Record icon to record a video (such as 10 seconds long), then download it to your phone, and then check its resolution on your phone.
5. Have you subscribed to the Tapo Care plan?
Best Regards
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thank you For your answer
1. How do you confirm the camera only streams at 720P?
In Tapo App live view if I switch from 720P to 2KQHD the image quality doesn't change
Tapping camera icon i capture always a 1280x720 image
2. On the Tapo app > camera's Device Settings > Video & Display > Video Quality page, is the 2K option selected?
Yes, option selected buy same issue
3. On the Tapo app > camera's Device Settings > Advanced Settings > Camera Account page, please turn it off to disconnect all RTSP/ONVIF connections, then reboot the camera, and then check if the camera's video quality is better.
account disabled, device rebooted but same issue
4. On the camera's Live View page, please tap the Record icon to record a video (such as 10 seconds long), then download it to your phone, and then check its resolution on your phone
1280x720 20fps
5. Have you subscribed to the Tapo Care plan?
No subscriptions
thanks a lot!!!!
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Hi,
Please refer to the instructions below to change the password for your TP-Link account, ensure only your phone is logged in to the Tapo app with the new password, and then test whether the camera's video quality will work at 2K resolution.
What can I do if I forget my password of the cloud account
If the same phenomenon persists, please refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards
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thanks a lot
the issue persist after changing password
i will try to collect the log next week (Tomorrow I will leave for a few days of vacation)
If you have other suggestions, I can do some tests
thanks again
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Hi,
When you have free time, please perform the following tests and collect the relevant logs so we can further analyze the reported phenomenon.
1. If your Tapo app is installed on an iOS device, please go to the Tapo app > Me > About page to find its version info.
2. Try to reproduce the reported phenomenon in the Tapo app, such as changing video quality settings, then recording the date, time, and time zone when you reproduce the phenomenon, and send them to us.
3. Refer to the instructions below to collect the Tapo app log and camera log.
How to get the log of the Tapo app
How to get the log of Tapo Camera
4. Send the log files to support.forum@tp-link.com with "Forum ID 852310 + A brief description of the phenomenon you experience".
5. Notify me if you have sent us the log files.
Best regards
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