@Jascro I have the same problem, orange light on my H200 hub, no remote access. Problem only started a few days ago. However last night just after 3am Sydney time the Tapo hub light turned green and remote access back on again. Gave me the chance to re-pair my doorbell camera with the hub, so at least that's working again. This morning the hub was showing orange again, remote access lost ... again! I have an Optus NBN modem/router and I suspect the problem is with a recent Optus firmware update perhaps? When I change networks to my tethered phone the hub light turns green. Change back to the Optus modem network and the hub light turns orange again. 

Jascro wrote

Plew wrote

The past two nights, the cameras have been able to upload to the cloud from 3am to 8am. 

 

It's like Optus unblocks access for a couple of hours per night. Has anyone else had this with their devices?

  @Plew Yes, a few days ago I started having issues accessing tapo devices - cameras, smart switches weren't working fully, I've had "local only" messages on devices attached to my H500 hub, messages in the smart actions saying my hub is offline when it's clearly online locally but not contacting the cloud - it's been driving me crazy.

 

As you have, I also noticed that for the past 2 nights, everything came back to life at 3am (Brisbane, Optus NBN) only to all be problematic again when I woke up.

 

Even just now, to recover my password for this forum, I got timeouts and errors trying to do so - accounts3.tplinkcloud.com/reset/v1?lang=en_us&email=xxx&region_code=AU was unreachable with ERR_CONNECTION_TIMED_OUT

In order to reset my password (xxx replaced my info) I had to follow the link emailed to my on my phone with WiFi disabled to avoid Optus NBN. I have also found that my H500 will go online (status light goes solid) when connecting via a hotspot on my phone.

 

I am also unable to remotely access my router from my phone when not on WiFi, something that usually works perfectly. It's also a tplink product. It certainly seems that in some way, Optus or the NBN have managed to block something to do with tplink or whomever hosts their cloud.

 

If you have any success finding someone at Optus to explain all this to, please do update this thread!

Jascro wrote

Plew wrote

The past two nights, the cameras have been able to upload to the cloud from 3am to 8am. 

 

It's like Optus unblocks access for a couple of hours per night. Has anyone else had this with their devices?

  @Plew Yes, a few days ago I started having issues accessing tapo devices - cameras, smart switches weren't working fully, I've had "local only" messages on devices attached to my H500 hub, messages in the smart actions saying my hub is offline when it's clearly online locally but not contacting the cloud - it's been driving me crazy.

 

As you have, I also noticed that for the past 2 nights, everything came back to life at 3am (Brisbane, Optus NBN) only to all be problematic again when I woke up.

 

Even just now, to recover my password for this forum, I got timeouts and errors trying to do so - accounts3.tplinkcloud.com/reset/v1?lang=en_us&email=xxx&region_code=AU was unreachable with ERR_CONNECTION_TIMED_OUT

In order to reset my password (xxx replaced my info) I had to follow the link emailed to my on my phone with WiFi disabled to avoid Optus NBN. I have also found that my H500 will go online (status light goes solid) when connecting via a hotspot on my phone.

 

I am also unable to remotely access my router from my phone when not on WiFi, something that usually works perfectly. It's also a tplink product. It certainly seems that in some way, Optus or the NBN have managed to block something to do with tplink or whomever hosts their cloud.

 

If you have any success finding someone at Optus to explain all this to, please do update this thread!