Multiple products - all offline for remote access
I have an all Tapo home - with 4 cameras, doorbell, light globes, many HS100s. For the past few days all devices are no longer accessible unless I am on the home wifi - all showing "Local Only" status. Seems this issue is impacting others and is a problem.
Have there been any firmware updates pushed recently? Or maybe it is the ISP router. Any info would be much appreciated.
My home network:
NBN Router (HFC)
Optus Ultra WiFi Gen 2 Modem - Wifi disabled
Google Home mesh Wifi
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I've had a win..... Cancelled my Optus after 30 years or so. Optus are useless now.
Now with TPG 540 Mbps for same price of optus for 50 Mbps.
And all my cameras are perfect again.
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@Brian_Chen its optus..
Just left optus after 30 years or so.
Now with TPG and cameras are perfect again.
Im paying less and getting 9x faster speeds.
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It appears that tplink might have done something to solve this from their side, however I believe there is still an Optus issue that will impact others.
account . smartthings . com for example should resolve and redirect to account . samsung . com and it was prior to approximately 7:40am, but now seems broken as per the last 4-5 days so something somewhere is still problematic.
I have to edit URL's otherwise it won't let me post them, calls them "illegal". Sigh. Just take out the spaces if you want to try them for yourselves.
If you have any other examples of stuff not working that should, please let me know and I'll add it to my case with Optus.
Edit: 8:20am and account . smartthings . com is now working, definitely broke around 7:40am as I was watching and reloading a few sites. Maybe ... just maybe things are all good now?
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Plew wrote
My cameras are almost back to 100% today.
I can connect and view saved footage on the SD card. However, it's not uploading footage to the cloud.
It stopped uploading footage around 8am in the morning, and I'm not getting motion detection notifications either.
@Plew If the same phenomenon persists, please reboot your Tapo cameras. If this does not work for you, we suggest contacting our technical support team for further assistance.
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@Solla-topee I can confirm that everything is back to working normally today. Thanks for following up!
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