Device is offline in tapo app when not home

Device is offline in tapo app when not home

Device is offline in tapo app when not home
Device is offline in tapo app when not home
Sunday - last edited Monday
Model: Tapo C216   Tapo P110  
Hardware Version: V1
Firmware Version: 1.2.1

I have several devices 2x  C216 cameras and 3 x P110 smart plug all offline when I access the tapo app outside.

Have tried the following and problem still unresolved 

Rebooting all mart devices 

Rebooting Modem

Reset devices 

This is frustrating 😤 . 

 

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Re:Device is offline in tapo app when not home
Monday

  @Dhln 

Hi,
If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon.
[Tapo Smart Devices] Cannot be controlled remotely on the Optus network in Australia
Best Regards

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