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Tapo care Recording not working, Notifications not working

Tapo care Recording not working, Notifications not working

Tapo care Recording not working, Notifications not working
Tapo care Recording not working, Notifications not working
Sunday - last edited Monday
Model: Tapo C200  
Hardware Version:
Firmware Version: 1.3.1

I am writing to report an ongoing issue with my Tapo Care service and camera that has been occurring for the last two weeks.
Despite the following:
    •    iOS fully updated
    •    Tapo app updated to the latest version
    •    Notifications enabled in iOS settings, within the Tapo app, and for the specific camera
    •    Camera hard reset and set up again from scratch
I am still not receiving any motion/alert notifications, and cloud recordings are not working at all.
At this point, I do not understand why I should continue paying for a Tapo Care subscription when the core features of the service (notifications and recordings) are not functioning.

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#1
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4 Reply
Re:Tapo care Recording not working, Notifications not working
22 hours ago

  @LuisSantos12 

Hi, 
Please refer to the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera
 

If the same phenomenon persists, please confirm the following information.
  1. Send me (@Solla-topee) your camera's MAC address via a private message.

  2. Please enable the Alarm feature in the Tapo app for your camera, then test if the camera alarms after detecting events.
      How to configure the Alarm feature for Tapo Cameras on the Tapo app

  3. List the troubleshooting you did.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:Tapo care Recording not working, Notifications not working
22 hours ago

  @Solla-topee all the verificarions and tests were already done. 
 

I have 5 cameras and none of them is working. 
 

I Will share the information in order to fix it asap please. 

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#3
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Re:Tapo care Recording not working, Notifications not working
2 hours ago

  @LuisSantos12 

Hi, 
In your situation, take the Tapo C520WS with the MAC address you sent me as an example.

 

1. Please enable the Alarm feature in the Tapo app for your camera, then test if the camera alarms after detecting events.
How to configure the Alarm feature for Tapo Cameras on the Tapo app
 

2. Our camera can only send notifications and store detection video clips on our cloud server after detecting events. If the camera's detection feature does not work(the camera does not alarm after detecting an event), it's recommended to refer to the instructions below to troubleshoot.
What to do if the Detection feature is not working on the TP-Link Camera?
 

3. If the detection feature is working, please refer to the instructions to collect the camera log for further analysis.
How to get the log of Tapo Camera

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#4
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Re:Tapo care Recording not working, Notifications not working
37 minutes ago

  @Solla-topee alarm is working for all devices. Diagnostic is not possible. I need a SD card to activate the diagnostic option. I Will not purchase a SD card just for this issue. 

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#5
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