Tapo care Recording not working, Notifications not working
I am writing to report an ongoing issue with my Tapo Care service and camera that has been occurring for the last two weeks.
Despite the following:
• iOS fully updated
• Tapo app updated to the latest version
• Notifications enabled in iOS settings, within the Tapo app, and for the specific camera
• Camera hard reset and set up again from scratch
I am still not receiving any motion/alert notifications, and cloud recordings are not working at all.
At this point, I do not understand why I should continue paying for a Tapo Care subscription when the core features of the service (notifications and recordings) are not functioning.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Please refer to the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera
If the same phenomenon persists, please confirm the following information.
1. Send me (@Solla-topee) your camera's MAC address via a private message.
2. Please enable the Alarm feature in the Tapo app for your camera, then test if the camera alarms after detecting events.
How to configure the Alarm feature for Tapo Cameras on the Tapo app
3. List the troubleshooting you did.
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee all the verificarions and tests were already done.
I have 5 cameras and none of them is working.
I Will share the information in order to fix it asap please.
- Copy Link
- Report Inappropriate Content
Hi,
In your situation, take the Tapo C520WS with the MAC address you sent me as an example.
1. Please enable the Alarm feature in the Tapo app for your camera, then test if the camera alarms after detecting events.
How to configure the Alarm feature for Tapo Cameras on the Tapo app
2. Our camera can only send notifications and store detection video clips on our cloud server after detecting events. If the camera's detection feature does not work(the camera does not alarm after detecting an event), it's recommended to refer to the instructions below to troubleshoot.
What to do if the Detection feature is not working on the TP-Link Camera?
3. If the detection feature is working, please refer to the instructions to collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards
- Copy Link
- Report Inappropriate Content
@Solla-topee alarm is working for all devices. Diagnostic is not possible. I need a SD card to activate the diagnostic option. I Will not purchase a SD card just for this issue.
- Copy Link
- Report Inappropriate Content
Hi,
I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
After you receive the email, it's recommended to reply to the email with screenshots of your camera's Device Settings > Detection page, Detection Zone, and the enabled detection types pages.
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 65
Replies: 5
Voters 0
No one has voted for it yet.