video summary problem

tigz

Wednesday

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-12-31

video summary problem

Wednesday

Tags: #Live View #Kasa Care

Model: EC70

Hardware Version: V4

Firmware Version: 2.3.27

The only thing I don't like about my camera set up is that no matter what I do, I can never get the video summary to create and either of my cameras it just functions for at least a day at the longest and then it just says summary failed

I'm not exactly sure what to do

I've already tried doing it on two different devices

I've checked to make sure that all my firmware is updated and that the app is updated as well

Any help would be appreciated

1 Reply

Solla-topee

Sunday

Posts: 18277

Helpful: 3135

Solutions: 3910

Stories: 11

Registered: 2020-05-19

Re:video summary problem

Sunday

@tigz

Hi,
If you are in the US, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance.

Subject: [Forum Escalation][ID 853186] EC70 V4, video summary problem
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/853186
Model&Version: [User Provided]
Description: [User Provided]
1. A brief description of the phenomenon you experience.
2. The camera's MAC address.
3. A video or screenshots showing the reported phenomenon.

Once sent, a ticket will be created in our support system, and a member of the team will follow up to assist you further.

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features

video summary problem

video summary problem

Information

Voters 0

Tags