C420 cameras not working as should after reset

C420 cameras not working as should after reset

15 Reply
Re:C420 cameras not working as should after reset
Tuesday

  @roydz 

Hi, 
We suggested trying the steps in this post for your reported phenomenon. If your iPad does not have mobile data, you can reset the C420, then reconfigure it on your phone after disabling Wi-Fi on your phone. After the C420 is successfully configured, you can manage it on the iPad.
 

Btw, we do not have the instructions to downgrade the camera's firmware. Removing the battery after a reset may not help.

 

Best Regards

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#12
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Re:C420 cameras not working as should after reset
Tuesday

  @Solla-topee 

 

CONFIRMED, the issue is revolving around WiFi.  Having the iPhone on Mobile data shows all the settings & options.  Soon as the iPhone is set to WiFi all the options vanish.

 

I don't want to have to keep switching to mobile data just to see the options & recordings, this is VERY frustrating.

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#13
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Re:C420 cameras not working as should after reset
Wednesday

  @roydz 

Hi, 
Usually, if you follow the steps in this post to set up your camera, you can control it and change its settings properly in the Tapo app, even if your iPad is on the same Wi-Fi network as the camera.
Best Regards

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#14
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Re:C420 cameras not working as should after reset
Yesterday

  @Solla-topee 

 

I followed the instructions to reset the cameras & used the phone to add them back to the hub.  I could see all the settings perfectly, but as soon as I switched back to WiFi the settings vanished on the iPhone & the iPad.  So it's either a bug or an issue with the camera or the app.  I'd say it's more a bug with the cameras.

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#15
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Re:C420 cameras not working as should after reset
Yesterday

  @roydz 

Hi, 
I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.

 

Please also collect the app log on your iPhone or iPad, refer to the instructions below, then send the app log to our tech team for further analysis.
How to get the log of the Tapo app
 

Best Regards

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#16
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