C120 + H500 not working well

C120 + H500 not working well

C120 + H500 not working well
C120 + H500 not working well
Sunday
Model: Tapo H500  
Hardware Version: V1
Firmware Version: 1.3.8

Hi,

I just bought 2 x C120 and 1 x H500. The C120 is working great. I have Micro SD card enabled and with continuous recording it's working great. When I pair it with the H500 however I am having so many issues. I can't view the recording, it keeps saying "network error, try again later". I've connected it directly to my wifi 7 router and the wifi is fast. They are all located relatively nearby so there can't be any wifi or range issues. Both C120 take up only 1gb of space and don't seem to be performing continuous recording. Screen mirroring works fine from the H500 to my TV via hdmi. Continuosu recording also works fine with the SD card. It only seems to break down when I connect it to the hub. It's extremely frustrating. Anybody have any advice or tips?

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Re:C120 + H500 not working well
Yesterday

  @Humbertooo 

 

Ensure the Tapo app is updated. (What's the current version?) You may try to delete and reinstall it. 

 

Try to power cycle the hub. How is your hub connected to router, via WiFi or ethernet? Besides the two Tapo C120, do you have other Tapo cameras or doorbell? How many devices are connected to the H500?

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