TD21 saying battery discharged on app
I've reset this a number of times and reinstalled the app. A few weeks the ago the app suddenly said it was out of charge. I charge it and it said 100% for a couple of weeks, so I rebooted it. Since then the app says it needs charging but after a number of recharges and resets it still says the same. I've taken the SD card out and it is still recording video. The doorbell still chimes when pushed. Notifications are still sent. The app for my router says it has a strong signal. The video still worked when I was setting it up again after a reset, but on the app it says it's offline because it needs charging.
Anything else I can try?
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Manda007 wrote
The same issue is happening with my doorbell. I can't dismount it now as the anti tamper alarm will go off cos I can't access the settings in the app.
Im using a Samsung 25 and the doorbell is TD21.
For this issue, please contact support team for assistance directly. Contact Technical Support
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@Wayne-TP I have a Nokia Android phone. I've also got an old Huawei tablet with the app installed which behaves the same way.
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Stebo wrote
@Wayne-TP I have a Nokia Android phone. I've also got an old Huawei tablet with the app installed which behaves the same way.
I just sent you a message with the link for a Tapo beta app. Try to install this app, see if that helps with your case. If the issue persists, please contact your local support team for further assistance. Contact Technical Support
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@Wayne-TP I haven't received a message with the link. Not in spam either. Where did you send it?Would you try again?
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@Stebo I have also discovered that going on to the "me" section in the app I can view video from the TD21 from the playback and download tab.
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The same issue is happening with my doorbell. I can't dismount it now as the anti tamper alarm will go off cos I can't access the settings in the app.
Im using a Samsung 25 and the doorbell is TD21.
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@Manda007 I have not solved this problem. I installed the beta app and it made no difference so I took the bell off to reset it and dropped it and broke the case, so I cured the problem by buying a new bell.
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Manda007 wrote
The same issue is happening with my doorbell. I can't dismount it now as the anti tamper alarm will go off cos I can't access the settings in the app.
Im using a Samsung 25 and the doorbell is TD21.
For this issue, please contact support team for assistance directly. Contact Technical Support
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