@Ian-S I am having exactly the same problem - did you resolve?

  @Bigtbw  I got a replacement, then they sent out a software update. Same thing happened a couple of times. Then I was asked to insert a SD card. Problem hasn't happened since. 
I have noticed it's slow to identify movement though. 
I don't think the first unit was faulty to be honest. 

  @Ian-S 

thanks a lot - need to put the as card in for logs anyway so will do that!

  @Solla-topee 

I’m having the exact same issue. While I haven't tracked the frequency yet, I can add that when the camera 'goes haywire' like this, the Pan & Tilt arrows become completely unresponsive. Interestingly, enabling Privacy Mode and then immediately disabling it fixes the problem (at least until the next time it happens). I’ve also noticed that if left alone, the camera eventually resets itself and returns to its correct position without any manual intervention, though I'm not sure exactly how long that takes.

Please update this post if and when the root cause is identified and a firmware update is released! 

  @ErBimbo I've had a couple of similar issues but definitely a lot fewer. I've now just got used to rebooting when I see it. 
so maybe a firmware will do it for you. 

  @ErBimbo 

Hello,

Please refer to the guidance in this article, especially the three simple troubleshooting steps listed： What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking

1. Ensure the screws are tight in the camera SD card slot and the rubber seal is seated.

2. On the Tapo App > Camera's Device Settings > Reboot Camera page, enable the Auto Reboot feature and check if it improves the situation.

3. Go to Camera Device Settings > Pan & Tilt, and tap “Pan & Tilt Correction” to recalibrate the camera.

If the issue persists, we recommend contacting support team for further assistance and follow‑up.
 

Best Regards,

  @Hilbert-TP 

Hi Hilbert,

Thanks for pointing me toward that troubleshooting thread! I’ll give those steps a shot asap, though I have to admit that seeing five pages of replies saying they didn't work doesn't give me much hope...

I'll report back once I've tried it.

  @Ian-S 

Thanks Ian!

For me, it actually resets on its own without a reboot, but the issue is the 'blind spot' it creates in the meantime. If an event happens while the camera is acting up, it misses it entirely, which pretty much defeats the point of having it!