Kaiman1821 wrote

All of my virtual walls and no go zones are extremely hard to edit as in charge or delete and also keep changing place depending on the device I am trying to use the app on. Further more the vacuum is ignoring them and going past them

  @Kaiman1821 

Could you give me an example of what makes it difficult to edit?

Also, are you saying that if you try editing the map on a different phone, the created virtual walls and no-go zones appear shifted? Are you the only one using these devices? Please also check if it’s possible that different people might have made changes without informing each other.

To ensure proper navigation, please clean your robot vacuum’s sensors, remove any protective film that may still be on them, and ensure the LIDAR is unobstructed.

  @Kaiman1821 

I’m guessing you might be referring to the map appearing too small, so it is difficult to place or move virtual walls to the correct position, is that what you mean? Actually, the map can be zoomed in by pinching and dragging with two fingers. If this is the case, try zooming in on the map before adding virtual walls or no-go zones.

Regarding your feedback about the robot vacuum crossing no-go zones or virtual walls, there might be some misunderstanding based on the images you provided. The cleaning coverage shown in the cleaning report is generated by the app based on the cleaning path, and there may be discrepancies compared to the actual area cleaned. If you zoom in or out on the map, you’ll notice that the size of this cleaned area may change. We recommend observing the robot’s actual cleaning behavior to confirm whether it truly passes through virtual walls or restricted zones.