This Article Applies To

Tapo C410/TC82/C411/C402/C403 - V2.0, Firmware 1.3.3 Build 251215 Rel.74534n or earlier versions

Description

The camera goes offline, or its live feed cuts out, as soon as it is connected to a solar panel. The connection will be restored after disconnecting the solar panel.

Solution

This issue will be addressed in the upcoming firmware. 

Workaround

Before the official release, a beta version is available for community users. If you want to try it, follow the steps below to apply the beta firmware.

How to Apply Beta Firmware

1. Find the Mac address of your Tapo camera: Open the Tapo app and navigate to the camera's Device Settings page > Device Info.

2. Send a private message to @Wayne-TP with this format: 

[Forum ID 856382] + Mac address of your Tapo camera

02/11/2026 Update: For beta firmware requests over the coming two weeks, please reach out to your local support team for prompt assistance. Contact Technical Support  While you may still contact @Wayne-TP  directly, please note that responses could take 5‑7 business days. To ensure timely access and avoid disruption, we encourage you to use the designated support channel for beta firmware applications.

To receive efficient follow-up, please include the following information in your email:

1. A brief summary of the product issue you encountered, along with your request for beta firmware. *You may also include a link to this community post for the support team’s reference.

2. The Mac address of your Tapo C410 V2 or TC82 V2.

Before the Upgrade

(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.