Hello,

I have an issue with my TP-Link Tapo C520WS camera.

The camera was working normally before, but suddenly stopped working. Now the LED shows a solid red light (not blinking). Unplugging it from power and plugging it back in does not change anything.

I also tried to reset the camera using the reset hole (holding the reset button for more than 15-20 seconds while powered on), but nothing happens - the LED stays solid red and the camera does not enter pairing mode. There is no movement from the camera on startup either(Only red light).

At the moment the camera is completely unresponsive and cannot be added back to the Tapo app.

Has anyone experienced something similar? Is there any recovery procedure (for example firmware restore), or does this indicate hardware failure?

Thank you in advance for any help.