@DamienH 

What are the hardware and firmware versions of your camera? Please share more specific details about the issue you’re encountering with your product. This will help us offer more precise guidance.

Each setup is unique. Differences in devices, settings, usage environments, and network configurations can all influence how a problem manifests. Even if symptoms appear similar, the underlying cause may be different, and small details can often be the key to identifying the right cause and solution.

  @DamienH 

Firmware downgrade is not supported on Tapo devices. However, our support team is always here for help. For any unusual behavior with your device, they can help conduct deeper investigations and provide solutions. If you’d like, I can assist you in opening a support case for further follow‑up.

  @DamienH 

I want to let you know that there are currently no known firmware issues reported for this specific model. Regarding your device, since I don’t have enough details yet, I can’t say what’s wrong or what to try next. What we’ll need to do is work together to look into it more closely. A support ticket will be opened for you later.

If you’d rather not proceed with troubleshooting and prefer a refund, that’s completely understandable—just reach out to the retailer you bought it from.