Out of calibration
My camera is immediately going out of calibration i set a preset PTZ position, move the camera and then ask it to return to the preset and it is not the saved position preset it moves back to. Each move it is 5-10 degrees incorrect. Do it 10 times and it's pointing in completely the wrong direction move done the PTZ recalibration repeatedly but every move and the calibration is wrong again.
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Hi,
For the reported phenomenon, please provide the following information for further analysis.
1. Have you enabled the Motion Tracking/Auto Tracking feature in the Tapo C216?
2. When you move the camera's viewpoint to the preset one, does the camera not return to the correct preset viewpoint after each tracking, and have a 5-10 degree offset?
3. After you pan & tilt the camera to a different viewpoint manually in the Tapo app, then tap the preset viewpoint on the Pan & Tilt page, does the camera not rotate to the correct preset viewpoint?
4. Please send me (@Solla-topee) your camera's MAC address via a private message. You can find it in the Tapo app > camera's Device Settings > Device Info page.
Best Regards
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Hi,
For the reported phenomenon, please provide the following information for further analysis.
1. Have you enabled the Motion Tracking/Auto Tracking feature in the Tapo C216?
2. When you move the camera's viewpoint to the preset one, does the camera not return to the correct preset viewpoint after each tracking, and have a 5-10 degree offset?
3. After you pan & tilt the camera to a different viewpoint manually in the Tapo app, then tap the preset viewpoint on the Pan & Tilt page, does the camera not rotate to the correct preset viewpoint?
4. Please send me (@Solla-topee) your camera's MAC address via a private message. You can find it in the Tapo app > camera's Device Settings > Device Info page.
Best Regards
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Hi,
Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further.
After you receive the email, it's recommended to send a video showing the reported phenomenon to them for further analysis.
Best Regards
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