No image in the app C420

No image in the app C420

No image in the app C420
No image in the app C420
Friday - last edited 7 hours ago
Model: Tapo C420  
Hardware Version:
Firmware Version:

Hello!

 

I have two C420 cameras. For about 1,5 weeks the app shows no picture. It's loading for about 1 minute than it stops and the screen remains black.

I've tried several resets, including the hub, etc.

When I move in front of the camera, the green light shows, so the camera recognizes my movement.

Why is there no image in the app? Any ideas how to fix this? 

 

Thank you!

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