Tapo C225 and Synology Surveillance Station
Tapo C225 and Synology Surveillance Station
I'm using my Tapo C225 camera with a Synology Surveillance Station. When comparing the recordings from the C225's memory card with the Surveillance Station recordings, I notice that in many recordings, the beginning of the movement is not recorded on the Synology side. I could be wrong, but it seems that if movement occurs when the C225 switches from night vision to day vision (or vice versa), this movement isn't recorded on the Synology side. The C225 doesn't recognize the transition between visions as movement, which is understandable, but if movement occurs simultaneously, it should send that information to the Synology side.
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Hi,
Your test can't prove that the ONVIF delay is occurring in the camera. Our senior engineer has already replied to you via email, and we suggest you follow their guidance for further troubleshooting and analysis.
Furthermore, please note that all email communications between you and the support team are confidential; it's not recommended to share the email content in the community.
Best Regards
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Noted. I am currently conducting a fresh series of synchronized tests based on the Senior Engineer's latest guidance. I will provide the updated technical logs and timestamp analysis directly to the support team for further investigation. I'll update the community on the resolution status in due course.
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@CUNEYT Hi, thank you for your cooperation and understanding~
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Thank you very much.
I have already submitted the synchronized timestamp analysis to the Senior Engineer. The logs confirm a staggering 18 to 19-second delay between the camera's internal AI (Person Detection) and its ONVIF 'Motion' broadcast.
To clarify for the community: while the visual gap in the recordings appears to be 11 seconds, this is only because my Synology NVR is smart enough to use a 5-second pre-recording buffer. Without this NVR feature, the gap in the footage would be a full 18-19 seconds.
Since the detection is set to 'By Camera', this proves the latency is 100% within the C225's firmware event prioritization. The camera knows there is a person, sends a cloud alert instantly, but 'forgets' to tell the NVR via ONVIF for nearly 20 seconds. I am now waiting for a technical explanation from the engineering team regarding this local protocol neglect.
Best regards.
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