Several problems with Tapo C545D

Several problems with Tapo C545D

Several problems with Tapo C545D
Several problems with Tapo C545D
a week ago
Tags: #Spotlights
Model: Tapo C545D  
Hardware Version: V1
Firmware Version: 1.1.5

Dear Friends, i am about to list my findings and please advise.

The 1st i want to mention is during calibration, the camera is making a strange somewhat loud noise like clutching when it reaches the full left and the full up(closed position). On the far right and down, seems like normal(no sounds).

The second i want to mention is that when i press on the fixed lens, the pt is pointing to a slight offset. Does the alignment takes under consideration the UP/Down tilt of the fixed camera? ( i had to tilt it all the way down because the camera is mounted on high above the ground balcony).

The third and worrying is that suddenly the PT spot lights stopped working. I did enable the smart night vision and after that they worked for several tries ( 3 or 4) and after that they never come on again. Even when i change the settings for the night vision (Fixed to only use IR , PT to use color which has to trigger the spotlights on), the camera changes into day mode but the spotlights wont light. Please advise and thanks in advanced.Dear Friends, i am about to list my findings and please advise.

The 1st i want to mention is during calibration, the camera is making a strange somewhat loud noise like clutching when it reaches the full left and the full up(closed position). On the far right and down, seems like normal(no sounds).

The second i want to mention is that when i press on the fixed lens, the pt is pointing to a slight offset. Does the alignment takes under consideration the UP/Down tilt of the fixed camera? ( i had to tilt it all the way down because the camera is mounted on high above the ground balcony).

The third and worrying is that suddenly the PT spot lights stopped working. I did enable the smart night vision and after that they worked for several tries ( 3 or 4) and after that they never come on again. Even when i change the settings for the night vision (Fixed to only use IR , PT to use color which has to trigger the spotlights on), the camera changes into day mode but the spotlights wont light. Please advise and thanks in advanced.

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Re:Several problems with Tapo C545D
Tuesday

  @Jercieblue 

Hi,
For the reported phenomenon, please provide the following information for further analysis.

  1. Would you please send us a video showing that the camera is making a loud noise when it reaches the full left and full up position, but not when it reaches the full right and full down position? You can record on the camera's live view page manually, and pan & tilt the camera manually in the Tapo app.
You can upload the video to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me (@Solla-topee) via a private message.
 

  2. When using the "Tap to Focus" feature in the Tapo app, the PT Lens will automatically pan & tilt to focus on the target you long-pressed on the fixed lens view. However, the PT view and the Fixed view are not exactly in the same position; they will have a little offset.

 

  3. If the spotlight does not turn on, no matter which mode is selected on the camera's Device Settings > Video & Display > Night Mode Settings page, it's suggested to check if your camera works in the Day mode. The mode in the Night Mode Settings takes effect after the camera enters Night mode.
  
Best Regards

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