@Pep4 

Hello,
Welcome to the community, to help us better understand the issue, could you please first confirm the current status of the cameras in the Tapo app:
Do the cameras show as online or offline in the app?
Or do they appear online only when your phone is connected to the same Wi‑Fi as the cameras, but show offline when you switch to mobile data or another Wi‑Fi network?

If the cameras are only accessible when your phone is connected to the same local network, this usually indicates a local‑only connection issue rather than a cloud recording problem. In this case, we recommend following the troubleshooting steps in the official guide below: Cannot view Tapo/Kasa Camera

Regarding adding the cameras back to your Tapo Care plan, please also review the official instructions here to ensure the cameras are added correctly to the subscription:
https:How to add new cameras to my Tapo Care plan

If the issue persists after following the above guidance, please provide more detailed information, including:
1. The exact status shown in the app (online/offline)
2. Any error messages you see
3. Screenshots of the relevant pages in the Tapo app

Best Regards.