Doorbell always detects outside zones and nearly always confuses cars for people

Doorbell always detects outside zones and nearly always confuses cars for people

Doorbell always detects outside zones and nearly always confuses cars for people
Doorbell always detects outside zones and nearly always confuses cars for people
2026-05-03 10:39:55 - last edited a week ago
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.3

I have motion detection enabled for people and for cars and have separate zones setup for each. I am constantly getting alerts for people but when I look at the video it's nearly always a car and is always way outside the detection zone.

 

I've made the zones smaller and smaller to try and stop this but it doesn't make any difference, I've set the sensitivity down to 2 and it's still the same, frankly if this is how the device works then it's essentially useless, I had a Ring in the same place and almost never got false motion alerts. I'm on the latest available firmware.

 

Here's a example of a person being detected


Motion detection

 

and here's the zone I've setup.

 

Really appreciate any advice as the next step is to bin this and find an alternative which is an expensive mistake to have made.

 

Detection Zone

 

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Re:Doorbell always detects outside zones and nearly always confuses cars for people-Solution
2026-05-06 01:56:56 - last edited a week ago

  @MattWatts 

 

Are your camera’s person detection and vehicle detection zones set to the same area? The screenshot you shared shows the vehicle detection settings.

 

If both zones are identical, then regarding your case, I recommend contacting our support team for further follow‑up. Please provide relevant details such as device information, sample clips of the false alerts, and screenshots of relevant camera settings. Contact Technical Support

 

———

More troubleshooting tips: What should I do if my Tapo camera triggers false detection?

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Re:Doorbell always detects outside zones and nearly always confuses cars for people-Solution
2026-05-06 01:56:56 - last edited a week ago

  @MattWatts 

 

Are your camera’s person detection and vehicle detection zones set to the same area? The screenshot you shared shows the vehicle detection settings.

 

If both zones are identical, then regarding your case, I recommend contacting our support team for further follow‑up. Please provide relevant details such as device information, sample clips of the false alerts, and screenshots of relevant camera settings. Contact Technical Support

 

———

More troubleshooting tips: What should I do if my Tapo camera triggers false detection?

CES 2026 Meet TP-Link AI Assistant and More New Products!
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