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Tapo Smart Camera

Carl

Carl

Carl
Carl
2026-05-05 17:00:38 - last edited a week ago
Tags: #Firmware #Device Connectivity
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.3.6

Buen Dia

 

Tengo el mismo problema de desdeconexion, efectivamente las otras camaras que no se han actualizado de Firmware siguen funcionando sin problema, esta con version 1.3.6 presenta falla de desconexion constante.

 

MAC: 20:23:51:F9:BE:E0

 

Agradezco su colaboracion.

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Re:Carl-Solution
2026-05-06 09:53:03 - last edited a week ago

  @Carl88 

Hello,


Thank you for reaching out and providing your device details. To clarify and help you resolve the issue:
Is the disconnection issue occurring specifically after the firmware update? 


Please refer to the suggestions here for troubleshooting: Cannot view Tapo/Kasa Camera

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

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Re:Carl-Solution
2026-05-06 09:53:03 - last edited a week ago

  @Carl88 

Hello,


Thank you for reaching out and providing your device details. To clarify and help you resolve the issue:
Is the disconnection issue occurring specifically after the firmware update? 


Please refer to the suggestions here for troubleshooting: Cannot view Tapo/Kasa Camera

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

Recommended Solution
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Tags

Firmware Device Connectivity