C420 cameras not connecting to H200 Hub

C420 cameras not connecting to H200 Hub

C420 cameras not connecting to H200 Hub
C420 cameras not connecting to H200 Hub
a week ago - last edited a week ago
Model: Tapo H200   Tapo C420  
Hardware Version: V1
Firmware Version: 1.6.1 build 20260206 rel. 9635

Hi there,

I had an issue with the cameras not displaying. I was sent a beta firmware update and all was working fine for a couple of weeks but then the other day the feed from both cameras stopped. The hub is a Tapo H200 version 1.6.1 Build 20260206 rel. 9635 I've removed both cameras and re-added but to no avail. Removed hub and cameras and re-added but the same, no live feed. Both cameras are Tapo C420 on firmware 1.4.2 Build 20251226 rel. 78318

Any suggestsion please?

Many thanks

 

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1 Reply
Re:C420 cameras not connecting to H200 Hub
a week ago

  @Lord_T 

Hello,

If your camera fails to pair with Tapo H200, please refer to this article: What can I do if the battery-powered cameras fail to pair with the Tapo H200?

 

If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,

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#2