@Hilbert-TP 

I've tried to reconfigure the camera multiple times and was not successful.  I will contact the customer service team.

Thanx

Bob

  @BobSutn 

BobSutn wrote

  @Hilbert-TP 

 

I've tried to reconfigure the camera multiple times and was not successful.  I will contact the customer service team.

 

Thanx

Bob

 

Hi Bob,

To help the support team analyze the issue more effectively, we kindly suggest trying to reproduce the setup failure once more on your phone, and then collect the Tapo app logs and send them to support for further investigation.
You can follow the instructions in the link below to get the APP log: How to get the log of Tapo app

Please note that since the device has not been successfully configured, some of the log‑collection steps are slightly different.

1.Launch the Tapo app and log in. Go to Me > Support Center. The Me button is located either in the top left corner of the app.

2.Choose Tapo C520WS，then please click " Skip" to next step.

3.Select any FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Best Regards,