@Griphen 

Hi,
We understand your concern. Under normal conditions, a camera connected via Ethernet will not be affected by Wi‑Fi interference, and if 24/7 recording to SD card is enabled, it should continue recording even without network access. Please check:
1. Is the camera completely stopped recording now?
2. Does it still show online in the app?
3. Are recording/detection settings still enabled?
4. You can also try restarting the camera to see if it recovers.

For further analysis, we recommend contacting support with video evidence and detailed information, so they can investigate more deeply and provide a clear explanation.

  @Hilbert-TP 

Hi Hilbert thanks for replying, ill answer your questions with the information i have

1) The cameras are recording and work normally now. This person that disabled 3 cameras proceded to disconnect them after making them stop recording (first one a C530WS, then a C520WS and then after some minutes another C520WS)
What i can confirm is that, in the app, the recorded footage that all 3 afected cameras have seem to have stopped recording before anyone got close to them in all 3 cases. The only one that captured the suspect managed to record until he was a couple of meters away behind the property fence. The cameras did not get disabled simultaneusly, since they stop recording at diferent times and one even caught almost 4 minutes of sound of the intuder geting in and disbling the other 2 cameras, etc, but stopped recording before catching anyone getting close to it. This last camera was at the end of a long hallway so there is no chnace someone had cut the wires to make it stop recording. 

The power was never cutout since camera 4 never stoped recording (Tapo c325wb connected to the same poe switch) but it was further away, almost 20 meters away recording the pool, so it didnt record anything relevant

I have all 4 cameras also added to the Samsung smart things app (I receive notifications if a device linked becomes offline), and the disconection notification times are on all 3 cases almost 10 minutes after the cameras stoped recording. Only one of the cameras was able to push a single motion detection notification to the smart things app a minute after its recording stopped. I checked and efectively the recording doesnt show what triggered the event since it cuts out a minute prior. Whis seems wierd because this could imply that the camera was able to send notifications about the event but not record at the same time. none of the other cameras manage to send any motion detection notifications

2) After reconecting all 3 cameras all show up fine in the app. they work normally

3) All settings remain the same after the incident

4) After reconecting the cameras all of them rebooted normally and recording restarted fine. Now the cameras are connected and recording

Just for context: None of the cameras record anyone removing them or cutting the cables, The only camera that caught the suspect was recording out of the property front and stoped recording way before this person jumped the fence and disconnected it. 

If you got any clue, let me know!

 

  @Griphen 

Hello,

Thank you for providing those details. We’d like to clarify an important point first: If you are using an SD card for recording, WiFi interference should not affect the camera’s local recording functionality. This means even in the event of a complete internet disconnection, the camera is designed to continue recording locally to the SD card.

To better understand your situation and provide more targeted advice, could you please confirm your current recording settings—are you using Continuous Recording or Event Recording (Motion Detection Recording)?

Based on your description, we recommend enabling 24/7 Continuous Recording to ensure all activity is captured without interruption. You can refer to the step-by-step guide here:
View Continuous Recordings from Your Tapo Camera/Doorbell on the Tapo App

Once enabled, please monitor the camera for a few days. If the recording no longer stops, it’s possible the earlier interruption was an isolated event. If you were previously using Event Recording, the gap in recording might have simply been a period with no detected motion.

Should you still wish to investigate why the recording stopped during that specific time, or if the issue persists even with Continuous Recording enabled, we suggest reaching out to our Support Team directly. They can assist with deeper diagnostics for you.

Best Regards,

  @Hilbert-TP 

All 3 afected devices where recording 24/7 as i manually configured by the scheduler. They also had some motion detection event triggers activated such as person detection, pet detection, and at leas 2 also use line detection based on a schedule. So the cameras where not just recording by events, they recorded all the time.
So in conclusion if the cameras would have been recording at the moment they where phisically disconected they should have recorded the person aprocahing them antaking them down, but none of them could. As mentioned previously i have only one record of a detection event being sent to the asociated Samsung Smart Things app, where i can see the timestamp is 1 minute after the last frame recorded by this camera, the rest didnt manage to send any notifications prior to getting disconnected. This is why i suppose this might be some kind of jammer involved in making them stop recording before aproaching them. 
Other detail I thought that could cause the cameras not to record the moments prior to the camera being disconnected could be that the camera maybe records in an internal volatile buffer and write in batches to the sd at intervals. I dont really know how it works internally so im just guessing at this point, but if this was the case this would be a big vulnerability, if the camera could not recover what was in the buffer after rebooting, this would mean that they could easily be disabled by just disconnecting them and there is a chance that they do not record anything like in this case

 

  @Griphen 

Hello,
Thank you for the detailed follow-up.
To clarify: when you mentioned the cameras became “disconnected,” you meant they lost their network connection.

We recommend the most direct way to check: please remove the SD card from the camera, play back the video files on a computer, and carefully examine the timeline. Check if the playback is continuous and complete, or if there are any gaps or missing segments, especially around the time of the incident.

If you find any gaps or missing footage/ time in the continuous recording, don't hesitate to get in touch with our support team for further assistance. They might be able to help you conduct further investigation.

Best Regards,

  @Hilbert-TP 

Folowing up with your previous question, the cameras got their cables phisically diconected by this person, but i would have expected the cameras to record and push notifications up until the last moment. This is the whole point of making this post, i reviewed one of the sd cards on my computer to rule out that the app migh not be showing me the last bits of video the camera captured, but i found exactly the same as viewing the footage in the app, the recording on the sd ceases before the cameras could capture anything. So i dont have any fotage of the suspect aproaching the camera and phisically disconnecting the cables. As i mentioned previously, the only fotage one of the cameras managed to record is this guy aproacing the fence seemingly holding some kind of bag bolow his arms, and as he got within a 2 to 3 meters distance of the camera the sd recording stopped. the other cameras didnt even manage to capture him aproaching, the second camera stoped recording a few minutes after the first one. The third recorded almost 5 minutes more, picking up the sounds of the man getting inside the property, but stoped recording and didnt pick up anything on record or even push any notifications.
Other thing that points out that the cameras where somehow intervened is that none of the alarms that where preset where triggered, thats one thing that i would have noticed in the moment. So im pretty sure basically none of the cameras functions worked in the time elapsed between thi sperson wetting close to the property and the cameras being phisically disconected. The possibility of the power to the property being cut out is ruled out since the 4th camera was recording the whole time.

In conclusion, yes the gap in the recording is there, and it begins prior to the cameras being able to record any footage or push any notifications. Im sure that at least a couple of minutes that should have been recorded are missing on all 3 cameras. And also all the notifications and alarms failed to trigger (exept a single motion detection event that somehow was triggered 1 minute after the recording ceased on camera 2)
 

  @Griphen 

Hi,

Thank you for your details. 

However, as global forum moderators, we’re unable to access or investigate detailed case-specific information—such as the exact reason the recording stopped.

We recommend providing the specific date and time when the recording stopped to the support team, so they can further investigate and follow up with you more effectively.

Best