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Tapo C500 live stream failing to load / stuck on orange LED after firmware 1.3.3 update

Tapo C500 live stream failing to load / stuck on orange LED after firmware 1.3.3 update

Tapo C500 live stream failing to load / stuck on orange LED after firmware 1.3.3 update
Tapo C500 live stream failing to load / stuck on orange LED after firmware 1.3.3 update
a week ago
Tags: #Firmware #Live View #help
Model: Tapo C500  
Hardware Version: V2
Firmware Version: 1.3.3 build 260423

After updating to firmware version 1.3.3 Build 260423, my Tapo C500 stopped working. The video stream won't load; it just keeps trying to connect until a viewing error pops up. Also, the camera's LEDs are now stuck on orange. What should I do? Is this a known issue with this specific firmware version?"

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Re:Tapo C500 live stream failing to load / stuck on orange LED after firmware 1.3.3 update
a week ago

  @Kowal 

Hi，

The solid amber LED indicates the camera has been disconnected from the cloud. Are you sure you can still watch the camera remotely when its LED turns amber?

 

We have not yet received similar feedback specifically related to the Tapo C500's firmware, and under normal circumstances, the firmware update process should not cause this problem. Based on the symptoms you described (orange LED and persistent connection error), we recommend performing a reset and reconfiguration of the camera as the most effective initial step: How to Factory Reset Your Tapo Camera: Two Methods


Important Note: Resetting the camera will restore all settings to factory defaults. You will need to reconfigure your Wi-Fi connection, motion detection zones, and any other personalized preferences afterward.

 

Best Regards,

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Tags

Firmware Live View
help