Issues with vacuum
I'm having a few issues with my vacuum.
1. when it's on charge a lot of the time it starts charging then all of a sudden comes off the base then keeps saying it's look for home, even though it was there
2. It keeps going offline for no reason and stops charging too
3. I have it set to a schedule and sometimes it doesn't go on the schedule and somehow makes a new map on it's own which usually is circles of the room it's stored in
has anyone had these and how did you fix it?
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YasmineK wrote
Yes it will have battery charge. It gets charge and then takes itself off the base saying "going home" even though it was already there and charging.
Please check the suggestions here: What to do if Tapo robot vacuum can't return to the charging dock?
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Does your device currently have any battery power left? We might need to address that first. Please follow the suggestions here: What to do if Tapo robot vacuum unable to charge?
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Yes it will have battery charge. It gets charge and then takes itself off the base saying "going home" even though it was already there and charging.
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YasmineK wrote
Yes it will have battery charge. It gets charge and then takes itself off the base saying "going home" even though it was already there and charging.
Please check the suggestions here: What to do if Tapo robot vacuum can't return to the charging dock?
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@Wayne-TP hi, as I mentioned charging isn't the issue. It's keeping it on the base. It goes to base, charges and then come off and says it's searching for the base even though it was already on there and took itself off.
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@Wayne-TP it also then starts creating its own new map even though there is a locked map set
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Wayne-TP wrote
YasmineK wrote
Yes it will have battery charge. It gets charge and then takes itself off the base saying "going home" even though it was already there and charging.
Please check the suggestions here: What to do if Tapo robot vacuum can't return to the charging dock?
@YasmineK Sorry, i didn't realize i provided a wrong link, it is corrected now. If the suggestions don't help, contact your local TP-Link support for further assistance.
About the map, are you saying the locked map is replaced by a new one after the robot vacuum finishes cleaning?
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