Tapo Doorbell D235 – fail installing at the last step "configure"

Tapo Doorbell D235 – fail installing at the last step "configure"

Tapo Doorbell D235 – fail installing at the last step "configure"
Tapo Doorbell D235 – fail installing at the last step "configure"
Saturday
Model: Tapo D235  
Hardware Version: V1
Firmware Version:

I'm currently on my second Tapo doorbell that won't work. 

 

My first doorbell worked just fine for a couple of months. Then I changed router (5G router) to the same model just a different unit – ZTE MC888 Ultra. After I changed router, the doorbell wouldn't configure. I get to the last step when installing but It won't configure. It says something "Internet connection is too weak. Try move closer to the router". But it doesn't matter if I'm at the door (where it is mounted) or just next to the router, it won't configure. 

 

Last week I returned the first doorbell and i got a new one from the store i bought it. 

During the first installment it worked fine. It seemed like it really worked. I could see live from the camera in the tapo app a few hours efter installing. But the morning after, it wasn't working anymore. It was offline. And now I get the same messege as last time when trying to re-install it. 

 

– I've tried to split my Wifi into two, one 2.4GHz and on 5GHz - trying to installing on with the 2.4GHz.

– I've tried resetting the device, the router and deleting the Tapo app in my phone. Nothing works. 

– I've tried to press and hold both SYNK/RESET and Anti-theft buttons simultaneously for 10 seconds. It does the same thing as if i was just pressing and holding SYNK/RESET.

 

While ON, it "double-blinks" red a few times, then steady amber for like 10 seconds, then red again. 

 

What should I do? 

 

 

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Re:Tapo Doorbell D235 – fail installing at the last step "configure"
22 hours ago - last edited 22 hours ago

  @TekesteLarsson 

 

The solid red light means the doorbell is starting up. What you’re seeing is a bit odd. Did the solid red light appear right after you started the setup, or does it just happen on its own when the doorbell isn’t being touched? After a factory reset, did the doorbell turn flashing red and green?

 

Try to connect the doorbell to a hotspot or guest WiFi, see if that works.

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